Return Policy

We have a 30-day hassle-free return policy on all items to assure all customers that we stand behind our products. If for any reason you are not satisfied with your purchase, we will first attempt to fix the problem or replace the product, and if that cannot be resolved, we will provide a refund for the item (minus shipping​​​).


Cancel

We accept order cancellations prior to product processing. If you cancel your order before this time, you will receive a full refund.

We cannot cancel an order if the product has already shipped.


return the goods:
Non-product quality problems, returns caused by consumers, and shipping costs are borne by consumers. The specific cost is subject to the courier company you choose.


Consumers are not responsible for shipping if the item is returned damaged or incorrect due to us.

There are no restocking fees charged to consumers for returned products.

exchange:
If damaged or incorrect please contact us with photos and we will reissue the product or give a full refund


Return/Exchange Conditions

All items must be returned with the original box.
All items must be returned in one package.
Returns/exchanges must use the same service as the original delivery.
We only accept returns/exchanges from the country of origin, eg orders shipped to the US must be shipped from the US
Ships at return. Customized items cannot be returned.
Unfortunately, returns/exchanges are not free (import and shipping costs will be your responsibility).
Of course, any defective item can be returned.
We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.


How do I return an item or the entire order?

Step 1: Please contact our customer service team to begin the return process and provide the following information:

order number
proof of purchase yes
Videos or photos of defective products
Step 2: Put the receipt back in the original packaging with the item.


Step 3: Complete all three copies of the return form. Put all copies in a clear envelope and stick it to the package without closing it. Customs requires these documents, so be sure to complete all 3 copies.


Step 4: Hand the package to the courier. After the courier checks the return, please close the package properly.

Refund

In the event of a return, your refund will be credited to the original payment method. Returns due to product problems: the freight is borne by the customer Returns due to personal reasons: the return freight is borne by the customer


Once your package arrives with us, please wait 3-5 business days (depending on peak times) to process your return. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return is accepted, your refund will be issued and you will receive a confirmation email.


Return/Exchange Address

Please contact us prior to return/exchange.
Send all returns/exchanges back to us
return address

Please contact our Customer service at email to get the return address.

Email: support@viotory.com